Convincing Features
Assignment Type
Subject
Uploaded by Malaysia Assignment Help
Date
SECTION A
Attempt ALL questions.
CLO 1 Understand the aspects of liability insurance
Question 1
a) Explain the meaning of “liability insurance”?
b) Explain the meaning of “insurance”?
c) What are the three forms of liability insurance with appropriate examples for each type of liability?
CLO 2 Explain the various risk control measures available.
Question 2
Explain and describe the five different risk control methods in insurance?
CLO 3 Analyse the risk management and insurance as it relates to and support the total educational process
Question 3
List and explain the six-step of the risk management process in insurance?
Question 4
Explain four types of life and health insurance policies an individual can apply in Malaysia?
Question 5
Explain four types of general insurance policies an individual/business can apply in Malaysia?
Situation 1: Death of client
i) Financial consequences
ii) Planning measures a client should take a
iii) Suitable options available to the client
Situation 2: Critical illness affecting the client
i) Financial consequences
ii) Planning measures a client should take a
iii) Suitable options available to the client
Situation 3: Retirement
i) Financial consequences
ii) Planning measures a client should take a
iii) Suitable options available to the client
QUESTION 1
CLO 2: Describe relevant theoretical concepts related to professional ethics
QUESTION 2
CLO 1: Differentiate whether the specific action taken is considered ethical or not
QUESTION 3
CLO 1: Ability to relate ethical concepts and materials to ethical problems in specific professions and professionalism
1. To understand the theories and concepts underlying e-commerce and explain the process that should be followed in building an E-commerce presence
2. To analyze the impact of E-commerce on business models and strategy
3. To Identify the key security threats in the E-commerce environment and describe the current challenges and issues in e-commerce
1. Which of the following are not descriptions of traditional commerce?
A. Consumer as passive targets
B. Mass market-driven
C. Salesforce driven
D. Flexible price
2. Which of the following is the benefit of e-commerce?
A. The need for telecommunication bandwidth
B. Overcome geographical limitation
C. Customers may be unsure of e-commerce security
D. Increase travel time and cost
3. Lowering customer’s search costs will allow them to
A. Research more items to find the best price
B. Make correct purchasing decisions
C. Apply the savings to the cost of the product
D. Negotiate the best price
4. Company X sells products to individuals. What e-commerce classification do they fit?
A. B2B
B. B2C
C. C2C
D. P2P
5. Which of the following is a pure electronic commerce corporation?
A. Sharmila’s business sells products out of his store in Kuala Lumpur.
B. Ted’s business sells products out of his store in Kuala Lumpur and online
C. Durgendran’s business sells products through his website
D. Jaya’s business sells products through his website and mail-order system.
6. Mass customization allows companies to :
A. Produce a large number of identical products
B. Products customized products for the public (“the masses”)
C. Produce a large number of individualized products
D. Understand the specific features the general public desires to create a successful product.
7. Company Y sells a variety of products on its website. What type of business model are they using?
A. Affiliate Marketing
B. Online Auction
C. E-tailing
D. Name your price
8. Which of the following is not a benefit of auctions to the seller?
A. Expanded customer base
B. Entertainment
C. Liquidation
D. Disintermediation
9. The following are the different types of e-marketplace EXCEPT
A. Private
B. Public
C. Open
D. Consortia
10. Infrastructure, front end, back end, and the intermediaries are the of the e-marketplace.
A. Participants
B. Components
C. Principle
D. Mechanism
11. The process of elimination of intermediaries between sellers and buyers is known as
A. non-intermediation
B. reintermediation
C. disintermediation
D. intermediation
12. is when two parties exchange goods or services on the Internet.
A. e-bartering
B. bartering
C. reverse auction
D. double auction
13. All of the following are technologies used to gather information about you online except
A. Spyware
B. Cookies
C. Gmail
D. Anonymizers
14. A is the set of planned activities designed to result in a profit in a marketplace.
A. business model
B. profit model
C. business plan
D. revenue model
15. Which of the following is not a key element of a business model?
A. value proposition
B. competitive advantage
C. market strategy
D. universal standards
16. Which products are people most likely to be more uncomfortable buying on the Internet?
A. Books
B. Furniture
C. Movies
D. Songs
17. The source of revenue in a subscription revenue model is.
A. Fees from advertisers in exchange for advertisements
B. Fees for business referrals
C. Fees from subscribers in exchange for access to content or services
D. Fees for enabling or executing a transaction
18. Which of the following is an example of a portal
A. eBay
B. Amazon
C. Yahoo
D. Facebook
19. All of the following are major B2C business models except.
A. content provider
B. industry consortium
C. transaction broker
D. service provider
20. All of the following are techniques B2C e-commerce companies use to attract customers, except.
A. registering with search engine
B. viral marketing
C. online ads
D. virtual marketing
21. Compared to internet users, the number of cell phone subscribers is
A. about the same
B. slightly fewer
C. much fewer
D. much larger
22. is a term that represents a count of the number of people who visit one site, click on an ad, and are taken to the site of the advertiser.
A. Affiliate
B. Click through
C. Spam
D. Pay per click
23. What is the percentage of the customers who visit a website and buy something are called?
A. Affiliate
B. Click through
C. Spam
D. Conversion rate
24. are materials that are necessary for running a modern corporation, but do not relate to the company’s primary business activities?
A. Direct materials
B. Indirect materials
C. EDI
D. None of the above
25. What is the process in which a buyer posts its interest in buying a certain quantity of items, and sellers compete for the business by submitting successively lower bids until there is only one seller left?
A.B2B Marketplace
B. Intranet
C. Reverse auction
D. Internet
26. What are plastic cards the size of credit cards that contains an embedded chip on which digital information can be stored?
A. Customer relationship management system card
B. E-government identity cards
C. FEDI cards
D. Smart cards
27. Which type of ad appears on a web page?
A. Pop-under ad
B. Pop-up ad
C. Banner ad
D. Discount ad
28. All of the following are tools for optimizing a website’s location in search engine listings except
A. keywords and page titles
B. identifying market niches
C. buying ads
D. benchmarking
29. Which of the following is an Internet-based company that makes it easy for one person to pay another over the Internet?
A. Electronic check
B. Electronic bill presentment and payment
C. Financial intermediary
D. Conversion rate
30. Which of the following is a method of transferring money from one person’s account to another?
A. electronic payment
B. credit card
C. electronic fund transfer
D. open banking
CLO 1 Apply the procedures of meetings in a mock meeting and write the minutes of the meeting
CLO 2 Apply the guidelines of a successful interview in a mock interview session
CLO 3 Write a job application letter and resume using the appropriate features
CLO 4 Write reports and memorandums using an extensive range of vocabulary
1. An relays information about routine, short-term, or uncomplicated situations.
a) informal report
b) formal report
c) memorandum
d) complaint letter
2. Which of the following elements is NOT needed in a resume?
a) Name
b) Education
c) Achievements and Awards
d) Favourite food
3. Which of the following is NOT a good posture during the interview?
a) Hunching down in your chair
b) Relax and lean your body slightly forward
c) Keeping the head straight
d) Tilting head to one side
4. What should you do with your hand during the interview?
a) Loosely clasped in your lap or on the table.
b) Sit your hands underneath your legs or rear.
c) Keep your hands in your pockets.
d) Fiddle with anything.
5. is very important in maintaining the flow of healthy conversation.
a) Handshake
b) Eye contact
c) Hair colour
d) Lipstick
6. Important communication elements in non-verbal speech sounds are
a) Weak handshake
b) Speaks in monotone
c) Speaks clearly
d) Warm Smile
7. After the interview, you should do the following EXCEPT
a) to send a “thank you”
b) Send a thank-you note within 24 hours
c) Keep records of important dates and details for the follow-up
d) Research the potential employer
8. In two or more people come together to discuss one or more topics, often in a formal setting.
a) Meeting
b) Observation
c) Selective interview
d) Conference call
9. typically, a meeting between a manager and those that report to the manager
a) Ad-hoc meeting
b) Management meeting
c) Staff meeting
d) Kickoff meeting
10. can be defined as a written record of the business transacted at a meeting
a) Resume
b) Job application
c) Minutes of meetings
d) Memorandum
11. have no salutation line and no signature area at the end.
a) Minutes of meetings
b) Resume
c) Business letter
d) Memorandum
12. A introduces you and your resume to potential employers.
a) Cover letter
b) Personal-Business letter
c) Business letter
d) Formal report
13. An presents information, analyzes the information, draws conclusions, and sometimes includes recommendations
a) Justification report
b) Analytical report
c) Annual report
d) Progress report
14. A identifies a need or problem and offers a plan to meet the need or solve the problem.
a) Proposal
b) Agendas
c) Trip report
d) Business letter
15. The following is the secretary’s task before meeting EXCEPT
a) Helping distribute the agenda to participants
b) Checking physical arrangements
c) Booking venue
d) Establishing the purpose of meeting
16. Which of the following is NOT the participant’s task during the meeting?
a) Being prepared to justify opinions
b) Being attentive and listening
c) Making relevant and productive contributions
d) Following up with any action agreed during the meeting
17. It was decided to the meeting until after lunch.
a) finish
b) hold
c) adjourn
d) interrupt
18. Copies of the meeting were distributed to the heads of departments.
a) proposal
b) summary
c) plan
d) agenda
19. The members were asked to on the proposal to introduce flextime.
a) conclude
b) vote
c) elect
d) opt
20. He was unable to stay for the meeting as he had other business to attend to.
a) time
b) length
c) extent
d) duration
21. Make sure that the addressee’s job is correct.
a) title
b) description
c) name
d) type
PART 1: Answer ALL questions
CLO 1 Analyse the audience for selecting materials relevant to the audience
CLO 2 Use the presentation skills and techniques learned and present the five most common presentations
1. This type of speech’s goal is to explain or describe facts, truths, and principles in a way that stimulates interest, facilitates understanding, and increases the likelihood of remembering.
A. Informative Speech
B. Persuasive Speech
C. Special Occasion Speech
D. Impromptu Speech
2. All of these are ways to give your attention getter at the beginning except
A. Give a striking statement
B. Ask the audience a question
C. Give a quote
D. Starting with your thesis/main idea
3. How loud or soft your voice is during delivery
A. Volume
B. Tone
C. Rate of Delivery
D. Projection
4. Which of these are you thinking about when you make sure that what you say interests the specific people who are listening?
A. audience
B. purpose
C. organization
D. word choice
5. Which of these characteristics involves using vivid image words, repetition, or figurative language to hold the attention of the audience?
A. audience
B. organization
C. purpose
D. word choice
6. All of the following ‘good speaker’ characteristics are necessary for an oral presentation. One of them, however, makes sure that the audience will hear the speech. It is
A. pacing
B. pronunciation
C. stress
D. volume
7. To prepare a speech, you need to
A. Know your audience, content, and time frame
B. Write it the night before
C. Create a lot of slides to read
D. Quote a lot of research
8. Before your speech,
A. Make cue cards to read verbatim
B. Stay up late and worry
C. Have confidence that you can wing it
D. Practice in front of a mirror, another person, or a video camera
9. Your hand gestures and body language should
A. match your words and be natural
B. confuse the audience
C. scare people
D. scripted or planned movements
10. During the speech, you should
A. never have props or visuals
B. stand in one place the entire time
C. Maintain eye contact and address the entire audience with your movements
D. provide a bunch of handouts to keep the audience busy
11. What you want to achieve in your speech merges your general-purpose statement, topic, and audience to identify this goal you want
A. Speech Parts
B. Main Points
C. Specific Purpose
D. Speech Practice
12. The question and answer session following a group’s formal presentation.
A. Forum
B. Words
C. Logos
D. Noise
13. 1. Avoid too much info on a single slide
2. Choose visual materials carefully, making sure they are relevant to the topic
3. Use visual materials when images will say more than words
4. Don’t use too many images
5. Balance variety with coherence
6. use large lettering
A. Power of Langue
B. Speeches of nomination
C. Basics of Visual Design
D. Patterns of Organization
14. 1. Empathic–feelings and emotions
2. Appreciative-enjoyment
3. Content information and main points
4. Critical evaluation of credibility, ideas, and evidence
A. Evaluation criteria
B. Reasons for listening
C. Speeches to entertain
D. Definitions
15. A word used in place of another word that is viewed as more disagreeable or offensive
A. Beliefs
B. Premises
C. Euphemisms
D. Thesis
16. A process in which the speaker is the channel
A. Visual Language
B. What is Public Speaking
C. Negative Audience
17. Must be clear, relevant, and balanced. Organize these in a clear, logical pattern.
A. Manuscript
B. Proofs
C. Environment
D. Main Points
18. During this part of the speech, these are used to move from the intro to the body, from one point to the next, and from the body to the conclusion.
A. Claims
B. Transitions
C. Definitions
D. Oral Citations
19. The fear of speaking in front of an audience
A. Sociability
B. Speech Parts
C. Managing Speech Anxiety
D. Speech Anxiety
20. During this part of the speech, the speaker wraps up, reviews the main points, restates the thesis, and provides closure.
A. Claims
B. Volume
C. Conclusion
D. Coercion
PART 2: Answer ALL questions
CLO 3 Develop effective platform techniques
Short Essay
Q1. What is one type of negative nonverbal feedback you may get from an audience? Explain with specific details and or examples how you would deal with this negative nonverbal feedback in your presentation.
Q2. Lesley, a Public Speaking student, needs to select a topic for a 5 minutes speech. Her friend Mike says, “You like music. Why don’t you give a speech about music?” “Great idea!” says Bonnie. “I’ll give my speech on ‘Music.’” How would you respond to this topic selection? Explain your suggestions for why this is an effective or ineffective topic selection.
