Convincing Features
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Graded Exercise 2 (100 marks Weightage 5%
The Great Outdoors Clothing Company, a mail-order catalog operation, contracts with the Federal Parcel Service to deliver all of its orders to customers. As such, Great Outdoors considers Federal Parcel to be part of its QMS program. Great Outdoors processes orders rapidly and requires Federal Parcel to pick them up and deliver them rapidly. Great Outdoors has tracked the delivery time for five randomly selected orders for 12 samples during a two – week period as follows:
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