Convincing Features
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Ahmed Ikhwan SDN BHD is a computer company specializing in the installation of software and repair of all types of computer equipment. The company was established in 2005 in the industrial area of Nilai.
The company uses different programs to record its activities. Due to the nature of the business, the receiving department and the workshop are in Bandar Baru Nilai.
This makes it easier for repairing teams to transport equipment parts required for repair due to the short distance. The loading dock at the workshop serves a dual purpose: not only are the raw materials delivered there but the completed materials required for repairs are also transported from there to the workshop where they are required.
All members of the repair teams have their laptops, which they carry with them when they visit the client site. They use the laptop to quote on repair or installation work.
Accepted quotes on proposed repair work are sent via e-mail to the administrative section of Ahmed Ikhwan SDN BHD. For existing clients, the go-ahead is given for the work to start upon manual verification.
For new clients, a client account is first created. All repair works are on credit for both existing and new clients.
Ahmed Ikhwan SDN BHD required for the accepted quotes are then collated and parts that need to be purchased, if any.
Once the equipment parts have been collated, they are queued in order of client names near the loading dock for the supervising administrative to arrange the parts’ transportation.
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