MGT6544 Assignment 1: Operations and Quality Management in the Cruise Industry: A Case Study of Celebrity Cruises

School

SEGi University (SU)

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Assignment Type

Individual Assignment

Subject

Operation & Quality Management

Uploaded by Malaysia Assignment Help

Date

04/18/2025

Coursework

Regulations

Students must submit all materials supporting their coursework listed in the deliverables section.

  • Please make sure that you are aware of the rules concerning plagiarism. If you are unclear about them, please consult your program coordinator/lecturer.
  • Students will have plagiarism policies in place. The appended table provides a summary of the policy.

SEGi Plagiarism Policy

Type Description
Minor Plagiarism Poor in-text referencing and few paragraphs being copied – stern warning and/or counseling.
Moderate Plagiarism Copying some paragraphs and results without in-text referencing – awarded next lower grade.
Major Plagiarism Most of the work is copied and cases of repeat minor and major plagiarism – Fail and re-take or suspension or dismissal.

Plagiarism Policy

Plagiarism is presenting somebody else’s work as your own. It includes copying information directly from the web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by SEGi university.

Coursework Requirements

The coursework write-up must demonstrate critical analysis and application of both theory and practical issues to the company that you have selected.

Learning Outcomes tested Assessment Criteria:

  • LO1: Critically evaluate the concepts, systems, and strategies relevant to operations management.
  • LO2: Synthesize and critically apply concepts, systems, and strategies learned to solve problems associated with the design, planning, and control of the production of goods and services.
  • LO3: Apply strategic objectives into coherent strategic operational decisions related to operational positioning and quality policy.
  • LO4: Analyze, evaluate, and develop strategies for capacity, inventory, purchasing and supply chain, time-based management.
  • LO5: Critically assess the role and rationale behind quality management systems such as ISO9000, ISO9001, ISO 9004 within an appropriate setting.

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Report (2000 words)

The level of this assignment under Bloom’s taxonomy is 5, where students are required to synthesize information (summarize; construct; argue; create; relate; design; formulate).

Case Study: The Operations of Celebrity Cruises

Operations Management at Sea

On any given day, Celebrity Cruises, Inc. has tens of thousands of passengers at sea on more than a dozen spectacular ships, spanning 7 continents and 75 countries. With this level of capital investment along with the responsibility for the happiness and safety of so many passengers, excellence in operations is required. To make it all work, the 10 operations management decisions must be executed flawlessly. From product design (which encompassed the ship’s layout, the food, and 300 destinations), to scheduling, supply chain, inventory, personnel, maintenance, and the processes that hold them together, Operations Management (OM) is critical.

Cruise lines require precise scheduling of ships, with down-to-the-minute docking and departure times. In addition to ship and port scheduling, some 2,000 plus crew members must be scheduled. And there are many schedule variations. Entertainers may arrive and leave at each port, while officers may have a schedule of 10 weeks on and 10 weeks off. Other crew members have onboard commitments varying from 4 to 9 months.

With $400 million invested in a ship and more than 5,000 lives involved in a cruise, detailed processes to ensure maintenance and reliability are vital. The modern ship is a technological marvel with hundreds of electronic monitors operating 24/7 to track everything from ship speed and location, to sea depth, to shipboard power demand and cabin temperature. Celebrity’s ship layout, destinations, and routing are adjusted to meet seasonal demands and the expectations of its premium market segment.

Designs a New Ship

Cruising is a growth industry, expanding by 6% to 7% annually for the past 30 years. Recognizing this growth opportunity, Celebrity Cruises, Inc., has enlarged its offerings in the premium “upscale experience at an intelligent price” segment of the industry by continuously growing its fleet. To meet this opportunity and related challenges, Celebrity has committed the resources necessary for a five-ship expansion.

Assignment Questions

  1. Product or Service Design: Critically analyze how the organization in the case study ensures that its product or service design aligns with evolving customer preferences while maintaining cost efficiency. Provide TWO key factors that contribute to this balance. (430 words).
  2. Strategies for Competitive Advantage: Critically evaluate how the organization in the case study sustains its competitive advantage in the market. Analyze these strategies using Porter’s generic competitive strategies framework; cost leadership, differentiation, and response. (430 words).
  3. Project Management: Critically examine how the organization in the case study effectively manages project risks to ensure timely delivery and quality outcomes. Provide TWO key risk management practices that support their project success. (430 words).
  4. Location Decision: Based on the case study, critically analyze factors that influenced the Celebrity Cruise’s location decision? Assess ONE impact of this decision on cost, logistics, and customer satisfaction. (430 words).
  5. Conclusion: Conclude the overall report with significant analysis that you have provided for each topic or questions given. (280 words).

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Assignment Guidelines

An Executive Summary SHOULD be provided (before the Contents page) for this assignment. It provides a reader with a summary of why the report (coursework/assignment) was prepared, what it covers, and a summation of the conclusions, and/or recommendations. It should be about 10% of the assignment length, single line spacing, and is excluded from formal word counts.

Table of Contents

All submission should be submitted with a comprehensive table of contents, with section numbers, section headings, and page numbers.

Body of Assignment

This is an academic assignment, so your statements must be justified by relevant academic theory. At the postgraduate level, you are expected to be able to apply recognized theory to situations and form opinions. Referencing must comply with APA style.

Figures and Tables

Figures and tables must be numbered in a logical way, so they can be listed on the Contents page, and referred to in the text.

Appendices

Larger amounts of relevant material should be put at the end of the assignment in an Appendix after the List of References.

Assignment Submission Details

The DUE DATE for this coursework is on 27 April 2025, latest at 11:59 pm. Coursework submission should be done on SPARK LMS.

Late Submission Penalties

Late Submission Period Penalty
1-5 days 1 mark deducted per day up to a maximum of 5 marks.
6-10 days 2 marks deducted per day, plus initial 5 marks.
11-15 days Can only secure a passing grade of 50% if more than 50% achieved.
More than 15 days Automatic 0% for coursework/assignment marks.

MARKING RUBRIC

Content Total Marks Excellent Good Acceptable Below Average Poor
Product or Service Design 20 9-10 7-8 5-6 3-4 1-2
Strategies for Competitive Advantage 20 15-13 12-10 9-7 6-4 3-1
Project Management 20 15-13 12-10 9-7 6-4 3-1
Location Decision 20 15-13 12-10 9-7 6-4 3-1
Conclusion 10 20-17 16-13 12-9 8-5 4-1
Sources and Format of Report 10 5 4 3 2 1
Total 100

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