Convincing Features
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Uploaded by Malaysia Assignment Help
Date
DDS Technologies Sdn. Bhd. is an up-and-coming information technology services company in Malaysia. In recent years, it has managed to built-up a sizeable client base in and around the South-East Asia region and is looking to
expand its business throughout Asia and beyond. DDS wants to leverage the vast knowledge base gathered over the years and share it with its customer service agents, and even customers, directly.
Consequently, DDS has appointed your team of consultants to assist them in setting up a Knowledge Management System (KMS) that will form a repository for its knowledge base and an interactive resource for its agents and customers.
Tasks
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